The Bear Garden
Our office hours are Tuesday to Friday from 10am to 5:30pm & Saturday 9am to 5:30pm. Please note, our bear team may be busy at parties and events at weekends. Thank you for your patience and we will get back to you as soon as we can.
Q: How long has The Bear Garden been in business?
A: We opened The Bear Garden in 2013 in Ipswich Town Centre. Our online shop followed shortly after.
Q: Why do you have such a great selection of products?
A: Our goal is to have a good selection of products, at the best prices. We are supplied by Teddy Mountain and The Bear Factory so we only stock great quality products.
Q: Do you have any minimum order quantities?
A: No, You can order anything from one outfit to multiple party packs.
Q: Do you offer any discounts or promotions?
A: Yes, we often have offers and competitions on items. You can keep up to date with these via our Facebook page and by following us on Twitter, and also if you are interested in large bulk orders, we can provide additional price discounts.
Q: How quickly will I receive my order?
A: You will receive your order in 3-5 working days. Please contact us if your order is urgent.
Q: How do I pay for my order?
A: Like most good retailers, we have a secure (SSL) Payments Solution for Credit Card payment.
Q: I received my order some products are set to zero quantity, what happened?
A: Very rarely, but occasionally, when we are near depletion of certain items, two customers may be ordering at the same time, resulting in a same day Out-of-Stock situation. In these very rare cases, we will update and invoice accordingly to reflect the modification to your order. A refund of these items will be made if you are charged.
Q: Do the clothes fit all of the Teddies?
A: Yes, we carry a 16î (inch) product line on clothing, shoes, and accessory sizes, and this will be noted on each items description and category on our websites. The 16″ bears are a similar size to a Build a Bear and The Bear Factory bears.
Q: Are the bears and clothes safe?
A: Yes, our products carry the EN-71 safety approval certification test for Europe.
Q: How do the bears close up?
A: On the inside of the plush opening we have a sewn in pouch with a locking zip tie closure. This allows for ease when stuffing along with a secure tie off. We then use a seamless Velcro seal on the outside of all plush so you can visibly see the closure area.
Q: Can I hand stuff a bear?
A: Yes, our openings are wide enough for hand stuffing. For extra fun, buy a few wooden spoons and have the children use these to help stuff the little arms and legs of your plush animals!
Q: How much stuffing does it take to fill a bear?
A: Gage about Ω pound of fiber fill per 16î plush. Full stuffing instructions and stuffing will be provided with your bear.
Q: How do your bears & clothes differ from your competitors?
A: We sell Teddy Mountain clothes on-line (more brands available in store) and they spend a lot of time on design, product details, and fabric selection. Their goal is to provide better, more intricate facial style designs, so they pay attention to all the little details as this does ultimately affect our stock quality and your purchases.
Q: What do I do if I have defective products?
A: Please see our returns policy link provided in the footer of our website.
Q: Do you have your own stuffing machines?
A: Yes, we have a large stuffing machine in store. When purchasing a bear in store you can choose between machine stuffing or hand stuffing.
Q: Why should I order from you?
A: We work everyday to provide quality products and a great service at competitive Prices! Try us once, give us a chance, and we do everything we can to not only meet, but exceed your expectations!