We want you to be entirely satisfied with every purchase made from The Bear Garden and are proud of the quality, range and advice that we offer. If you wish to return an item for exchange or you have decided not to keep it (cancel your contract);

  • Please contact us within 4 working days from the day after the delivery day.
  • Contact us via email or telephone.
  • Return it to us with the products original packaging and labels within 7 days of receipt. Postage costs are non-refundable.
  • All goods to be in a new and unused condition together with a copy of your original receipt. We will not accept returns if they smell of smoke or pets.
  • We recommend that all items returned to us to be sent Royal Mail recorded delivery for goods under £36.00 or Special Delivery for goods over £36.00.
  • If returning goods for exchange, please note that you will also need to pay the postage when we send out the new items.
  • If you feel the goods are faulty please contact us immediately and we will then contact you to resolve the matter, the above conditions also apply.
  • This returns policy does not affect your statutory rights

In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within four working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company’s appointed carrier.